Fixmaster Ltd Returns Policy
At Fixmaster Ltd, we want you to be completely satisfied with your purchase. If you need to return an item, please read our returns policy below.
Returns Eligibility
- Unopened Products: You can return any unopened product within 14 days of purchase for a full refund.
- Condition: The product must be in its original packaging, unused, and in the same condition as when you received it.
How to Return an Item
- Contact Us: Before returning a product, please contact our customer service team at call us on 01483 266 666 or email sales@fixmaster.co.uk to initiate the return process.
- Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a tracked service to ensure the safe return of the item.
- Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Non-Returnable Items
- Any product that has been opened or used.
- Items returned after the 14-day period.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@fixmaster.co.uk or 01483 266 666. We will arrange for a replacement or refund.