PRIVACY POLICY
As of the 25th May 2018 our Privacy Policy has been updated to be in compliance with GDPR. We are committed to your privacy and will always be transparent with how we store and use your data.
How we collect your data
When you place an online order, make an enquiry or order over the phone we have a secure system that stores the details you have given.
Why we collect your data
We collect your data giving quotations and advice, delivering goods and providing the best overall customer experience – including sending out newsletters and promotions. When placing an order online you have the option to opt in or out of our mailing list.
When we’ll share your data
We never sell or share your data to third parties. We only ever share your data with our trusted transport companies when you place an order with us, so that we can deliver your goods. We will always ask first if we need to share any information otherwise.
Enquiring for information
When you call up, use our online chat or contact form for any enquiries and information, we will request a name, contact number and email. Often this is so we can provide further information, quotations and give the best customer experience. We will sometimes ask you for a postcode to quote delivery costs. Your data collected from your enquiry is only ever used for follow-up and is never shared with any third parties.
Placing an order
Whether you place an order using our online shopping cart or over the phone with one of our team. To process the order, we require a few details from you such as name, delivery details, an email and contact number. This data is stored on our secure system and will be used for producing sales orders, an order receipt sent only to the customer, arranging delivery and contacting for any further communication needed.
We only ever share your delivery details, name and contact number with our representative transport company in order for you to receive your goods. We have a few transport companies we work closely with that can be trusted with this information and your confidentiality.
Our updated Privacy Policy will automatically come into effect for our existing customers – you will need to contact us should you wish to opt out of your data being stored on our system. Please be aware this will result in no further communications, offers and any orders of goods. Future customers will have to check a box on our online checkout to say they agree with our Privacy Policy and the GDPR to place an order.
Payments
All FixMaster internet purchases take place through PayPal, a safe environment using the latest security technology to protect our customers.
Online account security
We will never ask for personal details via email. If you receive an unsolicited email asking you for your elichem.co.uk log in details or to confirm your account details, please contact us immediately.
When you register on elichem.co.uk, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from the site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone, if it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
Cookies
In order to comply with EU legislation regarding the usage of Cookies on websites, we have a Privacy & Cookies Policy in place on this website. Eli-Chem Resins U.K Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third parties for goods delivery purposes
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
Make our website work as you'd expect, improve the speed/security of the site, allow you to share pages with social networks like Facebook, continuously improve our website for you and make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
Pass data to advertising networks or pass personally identifiable data to third parties.
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can do so, however doing so will likely mean that our site will not work as you would expect.
Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called 'analytics' programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world's websites as cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
Intellectual Property
All rights, including copyright, in the content of the elichem.co.uk web pages are owned or controlled by Elichem Resins UK Ltd T/AFixMaster. In accessing fixmaster.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of the elichem.co.uk web pages for any other purpose whatsoever without the prior written permission of Elichem Resins UK Ltd T/A FixMaster.